Customer Support Executive
2 weeks ago
Responsibilities
- Respond to customer queries in a timely and accurate way.
- International Calling experience.
- Quick and attentive speaking with the clients.
- Identify customer needs and help customers use specific features.
- Update our internal database with information about technical issues and useful discussion with the customers.
- Follow up with customers to ensure their technical issues are resolved.
- Admin & some operational work would be additional.
Requirements & Skills
- Experience as a Customer Support voice process or similar CS role.
- Experience using help desk software and remote support tools.
- Excellent communication (English & Punjabi Languages are must).
- Multi-tasking abilities.
- Patience when handling tough cases.
- It would be remote work.
**Salary**: From ₹23,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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