Customer Support Executive

2 weeks ago

Mumbai, India Gadget World Club Full time

Responsibilities
- Respond to customer queries in a timely and accurate way.
- International Calling experience.
- Quick and attentive speaking with the clients.
- Identify customer needs and help customers use specific features.
- Update our internal database with information about technical issues and useful discussion with the customers.
- Follow up with customers to ensure their technical issues are resolved.
- Admin & some operational work would be additional.

Requirements & Skills
- Experience as a Customer Support voice process or similar CS role.
- Experience using help desk software and remote support tools.
- Excellent communication (English & Punjabi Languages are must).
- Multi-tasking abilities.
- Patience when handling tough cases.
- It would be remote work.

**Salary**: From ₹23,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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