Front Office Executive/receptionist

**Front Office Executive/Receptionist**:
**Mumbai - Santacruz (W)**: Full Time

**Roles & Responsibilities**:

- The role involves managing the front desk, handling incoming calls, and providing general administrative support to ensure the smooth functioning of the office.**Key Responsibilities**:

- **Reception Management**:

- Greet and welcome visitors, clients, and employees in a friendly and professional manner.
- Answer, screen, and forward incoming phone calls to the appropriate departments.
- Manage the reception area to ensure it is tidy, presentable, and equipped with all necessary stationery and materials.
- **Visitor Coordination**:

- Maintain a log of incoming visitors and ensure they are directed to the correct office or meeting room.
- Provide visitors with relevant information, including company brochures, promotional materials, or forms.
- **Client Interaction**:

- Address client inquiries and guide them to the appropriate department for further assistance.
- Ensure that clients feel comfortable and are attended to promptly.
- **Administrative Support**:

- Handle incoming and outgoing mail, packages, and couriers.
- Assist in scheduling meetings, coordinating appointments, and organizing meeting rooms.
- Support administrative tasks such as photocopying, scanning, and filing documents.
- **Data Entry**:

- Maintain and update records, logs, and databases related to visitor management, appointments, and other front desk operations.
- **Security and Access Control**:

- Monitor access to the premises and ensure that only authorized personnel enter the building.
- Issue visitor badges and maintain security protocols.
- **Communication**:

- Coordinate with other departments for smooth operations, including HR, Admin, and IT.
- Communicate any issues or concerns to the Admin Manager or Branch Head promptly.

**Pre-Requisites**:
The role involves managing the front desk, handling incoming calls, and providing general administrative support to ensure the smooth functioning of the office.

**Key Responsibilities**:

- **Reception Management**:

- Greet and welcome visitors, clients, and employees in a friendly and professional manner.
- Answer, screen, and forward incoming phone calls to the appropriate departments.
- Manage the reception area to ensure it is tidy, presentable, and equipped with all necessary stationery and materials.
- **Visitor Coordination**:

- Maintain a log of incoming visitors and ensure they are directed to the correct office or meeting room.
- Provide visitors with relevant information, including company brochures, promotional materials, or forms.
- **Client Interaction**:

- Address client inquiries and guide them to the appropriate department for further assistance.
- Ensure that clients feel comfortable and are attended to promptly.
- **Administrative Support**:

- Handle incoming and outgoing mail, packages, and couriers.
- Assist in scheduling meetings, coordinating appointments, and organizing meeting rooms.
- Support administrative tasks such as photocopying, scanning, and filing documents.
- **Data Entry**:

- Maintain and update records, logs, and databases related to visitor management, appointments, and other front desk operations.
- **Security and Access Control**:

- Monitor access to the premises and ensure that only authorized personnel enter the building.
- Issue visitor badges and maintain security protocols.
- **Communication**:

- Coordinate with other departments for smooth operations, including HR, Admin, and IT.
- Communicate any issues or concerns to the Admin Manager or Branch Head promptly.
- **Education**: High school diploma or equivalent; additional certification in Office Management is a plus.
- **Experience**: 1-2 years of experience in a similar role, preferably in the financial services or real estate sector.
- **Skills**:

- Excellent verbal and written communication skills.
- Proficient in MS Office (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Professional appearance and attitude.
- Ability to handle sensitive information with discretion.

**Key Competencies**:

- Customer Service Orientation
- Attention to Detail
- Time Management
- Problem-Solving Skills
- Teamwork and Collaboration