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Front Office Coordinator

2 weeks ago

Hyderabad, India Rainbow Children's Medicare Ltd Full time

Overseeing of the VC tapes in the lobby and ensure lobby being well presentable.
- Preparing and sharing the OPD statistics on daily basis to the respective in charge.
- Provides information about Doctors availability, Consultation time, appointments and booking the time slots for surgical procedures etc.
- To greet patient and understand their problems and guiding the patient to respective concerned doctor.
- Scheduling the appointments of the doctors and ensure patients go in according to their time slots.
- Overseeing the turnaround time of the doctors & managing their appointments accordingly.
- Calculating the ideal time of waiting of the patients.
- Maintaining the In time and out time of the doctors and managing their leaves.
- Maintaining the duty rota of the doctors and arranging the alternative doctors.
- Checking on the bills before sending patient into the consultation room.
- Explaining patient on the medication procedures and explaining on call medical prescription.
- Explaining the services, cost estimations and various packages to the visitors.
- Responsible to handle international patients and looking after their services from admission to follow up consultation.
- Checking on basic amenities in the consultant room (stationary) and looking after their requirements.
- Attend phone calls and provides necessary information/appointments.
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Addressing the pharmacy requirements and investigations as and when needed.
- Be aware of Hospital’s scope of services, emergency protocol, patient rights and responsibilities, doctor’s availability for the day.
- Maintaining the OPD patient’s records and front office registers.
- Coordinating with internal team for gathering necessary information in delivering the services
- Guide/ Support a team member/ new joinees in understanding the roles and responsibilities
- To attend the training programs organized by the department and contribute/ participate occasionally
- To assist patients in completing appropriate forms accurately.
- Coordinating with the all departments for front office operations.
- Coordinating Visiting consultants clinic.
- Collecting feedback forms from all OP patients
- Resolve all problems associated with patient billing if any.

**Salary**: ₹10,446.88 - ₹25,380.75 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Hydernagar, Hyderabad - 500072, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)