Front Office Executive

3 weeks ago

Hyderabad, India Jones Lang Lasalle Property Consultants Full time

Job Description Responsibilities: - Manage front office operations professionally, guiding and coaching staff to deliver pleasant experiences to all visitors - Greet VIP clients and perform special services in the absence of guest relation officers - Assist with sending messages/faxes, self-check-in, and support visitors with disabilities - Prepare for arriving clients/visitors, ensuring arrangements are made and followed up when necessary - Coordinate with night shift staff to receive large group details and ensure badge readiness - Handle client/visitor/sponsor complaints or feedback, escalate as per the defined escalation matrix - Ensure welcome presentation is updated and equipment is functional for client visits - Keep all front office communication and signage updated per SDL guidelines - Maintain cleanliness and proper grooming of lobby, lifts, and front office team - Ensure zero downtime of front office equipment and escalate hardware issues if needed - Operate front office computer system to support attendants and daily functions - Assist with administrative activities and support helpdesk when required - Ensure FOEs handle all calls professionally and politely - Coordinate with all departments to manage events, concerns, and flower arrangements - Follow Accenture-specific processes and manuals - Manage and track temporary badge collections and ensure compliance with JLL management policies - Participate in emergency evacuation, crisis management, and business continuity procedures - Develop and maintain policies and procedures for front office functions - Ensure safety signage and Accenture directories are visible and available - Prepare reports and support internal/external audits - Train front office and guest relation staff as per training calendars - Communicate follow-ups with next shift staff and manage roster approvals - Monitor and govern the performance of Front Office Executives and Guest Relation Executives Competencies: - Excellent communication and customer service skills - Proactive problem-solving abilities with focus on exceeding customer satisfaction - Strong time management and flexibility with work hours - Quick learner with ability to self-motivate and lead others - Proven experience as lobby manager or within FM industry - Confident in client-facing presentations - Hands-on with visitor management software and MS Office - Strong team player in customer service environments - Professional, polished service delivery with high standards - Adaptable, composed, and mentally resilient under pressure

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