Patient Relation Officer

3 days ago


Chennai, India THE HEAD AND NECK CENTRE HOSPITAL Full time

Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor.
- Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
- Counseling and respond to patient’s needs, requirements and concerns as appropriate.
- Making patients aware of health services and facilities available for patients at thanc hospital
- Investigate and/ or channel complaints or problems to appropriate head department in hospital.
- Assist in resolving conflicts and act as an intermediary between patients, families and staff.
- Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
- Collect data and information about patient feedback and make recommendations as appropriate.
- Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
- Analyzing and assessment of patients’ needs through IP visit.
- Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
- All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
- All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
- Monitoring and analyzing the patient’s rights and responsibilities.
- Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
- Need to take care of all other works which is assigned by the Manager.

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Flexible shift

**Speak with the employer**
+91 7397768795



  • Alwarpet, Chennai, Tamil Nadu, India Dr.Ram Physio center Full time

    **Dr.Ram Physio Center is looking for Front desk Officer** **Place: Alwarpet, Chennai** **Position: Patient Relation Officer** **Education and Experience**: - Basic higher secondary or college degree - Prior experience as a receptionist - Knowledge in MS office **Responsibilities** - Front Desk Management - Administrative Tasks - Patient Relations -...


  • Chennai, India GEM HOSPITAL, Chennai Full time

    Responsible for the registration of patients and managing patient’s appointments, to arrange appointments for patients in another department within or outside hospital as instructed by doctors - Answers patients' inquiries about the Hospital policies, procedures, - Patients' rights and responsibilities, - To prepare, compile and maintain patient records on...


  • Velachery, Chennai, Tamil Nadu, India Dr Ahameds Apple LLP Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a highly skilled and compassionate Patient Relationship Officer to join our hospital's team. As a Patient Relationship Officer, you will be responsible for building and maintaining positive relationships with patients, families, and caregivers. Your goal will be to ensure exceptional patient experiences, resolve concerns, and promote loyalty...


  • Chennai, Tamil Nadu, India Drhi Memorial Hospital Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role & responsibilitiesPromote hospital services and maintain good public relations during all camp activities.Follow up with participants for further investigations, consultations, or admissions as needed.Maintain proper documentation consultation records and feedback reports of patients.Coordinate with consultants, nursing staff, the lab, the pharmacy, and...


  • Chennai, India Versatile Phoenix Hr Service Private Ltd., Full time

    **Job title: Patient Relations Executive** **Reporting to**: Administratively reporting to Business Development Manager. **Department**: Business Development **Location**: Chennai **Vacancies**: 10 **Roles and responsibilities**: - *Responsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo...


  • Chennai, India THE HEAD AND NECK CENTRE HOSPITAL Full time

    Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor. - Should have a basic understanding of systems and processes that are to be followed in a healthcare facility. - Counseling and respond to patient’s needs, requirements and concerns as appropriate. - Making patients...


  • Mylapore, Chennai, Tamil Nadu, India ScopeHR Services Full time

    Receives and responds to patients’ compliments and complaints regarding hospital services and ensures that concerns are handled properly ♦ Conducts patient satisfaction surveys (for inpatients and outpatients) and issues accordingly analysis reports to manager for review and approval ♦ Responds to patients’ needs and assists them in completing...


  • Velachery, Chennai, Tamil Nadu, India Dr Ahameds Apple LLP Full time

    We are seeking a highly skilled and compassionate Patient Relationship Officer to join our hospital's team. As a Patient Relationship Officer, you will be responsible for building and maintaining positive relationships with patients, families, and caregivers. Your goal will be to ensure exceptional patient experiences, resolve concerns, and promote loyalty...


  • Chromepet, Chennai, Tamil Nadu, India RK Speciality Hospital Full time

    **Qualification**: Any degree. **Work Location**:Velachery, Chennai. **Work Experience**: 1-3years **Roles & Responsibilities**: v Patient - Doctor Devising creative public relations strategies that fit company profile v Developing effective PR plans using appropriate strategies and tactics v Organizing and coordinating PR activities. v Use a variety...


  • Pallikaranai, Chennai, Tamil Nadu, India Dr.Kamakshi Memorial Hospital Full time

    Job Details Department Patient Relations Career Level Patient Relationship Officer Total Years Experience 1 - 4Years Gender Any Job Location Pallikaranai Quaification M.B.A/MSW **Job Description**: Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor. Should have a basic...