Patient Relation Executive

4 days ago

Chennai, India THE HEAD AND NECK CENTRE HOSPITAL Full time

Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor.
- Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
- Counseling and respond to patient’s needs, requirements and concerns as appropriate.
- Making patients aware of health services and facilities available for patients at thanc hospital
- Investigate and/ or channel complaints or problems to appropriate head department in hospital.
- Assist in resolving conflicts and act as an intermediary between patients, families and staff.
- Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
- Collect data and information about patient feedback and make recommendations as appropriate.
- Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
- Analyzing and assessment of patients’ needs through IP visit.
- Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
- All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
- All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
- Monitoring and analyzing the patient’s rights and responsibilities.
- Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
- Need to take care of all other works which is assigned by the Manager.

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Flexible shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7397768795

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