Customer Support/voice Process

17 hours ago

Pune Maharashtra, India Yorshr Full time

**Greetings **

Y-HR Services - We are a dynamic and forward-thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to businesses of all sizes. We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level.

One of our estimated client in BPO is a founder-led, fast-growing BPO delivering smart, scalable outsourcing solutions—from back-office to digital marketing.

**Job Brief**:This is an exciting opportunity for fresher’s and early-career professionals who are passionate about customer service, problem-solving, and building strong client relationships. The role requires handling customer queries over calls, ensuring smooth resolutions, and delivering an excellent service experience in a dynamic, supportive environment.

**Position** - Customer Support / Voice Process

**Location** -Wadgaon Sheri, Pune

**Experience**- 0 - 2 Years

**Key Skills**:

- Excellent communication (verbal & written)
- Active listening & empathy
- Problem-solving & conflict resolution
- Customer relationship management
- Time management & multitasking
- Basic computer & CRM proficiency
- Sales orientation & upselling ability
- Positive attitude, discipline & teamwork

**Responsibilities**:

- Communicate with customers via phone.
- Resolve queries with professionalism and empathy
- Maintain accurate records and follow up on issues
- Collaborate with internal teams to ensure smooth resolutions
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

If you are interested, please revert with an updated CV along with
- Total Experience
- Relevant Experience
- Current CTC
- Expected CTC

Best Regards,

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