Customer Support Executive

3 days ago

Pune Maharashtra, India 10x Growth Accelerator Full time

**Customer Support Executive (Voice & Chat Process)**

**Location**: Kharadi, Pune (Work from Office)
**Position Type**: Full-Time
**Salary Range**: ₹20,000 - ₹35,000 per month

**Important Instructions for Applicants**:

- Answering the **initial interview screening call is mandatory**.
- Fluent **English and Hindi** are **mandatory**; knowledge of any regional language is a strong advantage.

**Eligibility Criteria**:

- **Education**: Graduate (any discipline)
- **Languages**:

- Mandatory**:Fluent English & Hindi** (No MTI/RTI)
- Preferred**:Kannada, Malayalam, Tamil, Telugu, Odia, Assamese, Gujarati**:

- **Skills Required**:

- Excellent communication skills
- Confidence and clarity in speech
- Strong problem-solving and customer service skills

**Roles & Responsibilities**:

- Handle customer queries and support requests across **voice and chat channels**:

- Provide **accurate and clear information** related to products or services
- Ensure a **positive customer experience** through professional and empathetic communication
- Document customer interactions in internal systems
- **Escalate issues** to the appropriate teams when necessary

**Selection Process**:

- **HR Interview Round**:

- **Versant Test** - Minimum **Level 5** score required

**Why Join Us?**
- Competitive salary with performance bonuses
- Fast-paced and professional work environment
- Opportunity to work with a growing customer service team
- Language diversity welcomed and rewarded

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Telugu (preferred)
- Tamil (preferred)
- Malayalam (preferred)
- Assamese (preferred)
- Odia (preferred)
- Gujarati (preferred)

**Location**:

- Pune, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 9176682000

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