CRM Assistant

6 days ago


Pratap Nagar Sector Jaipur Rajasthan, India Lunawat Gems Full time

**Key Responsibilities**:

- Respond to customer inquiries and assist in resolving complaints.
- Maintain and update customer records in the CRM system.
- Coordinate with sales and logistics teams for order tracking and delivery updates.
- Follow up on client feedback and service calls.
- Generate daily and weekly reports on customer service metrics.
- Support the execution of after-sales service processes (e.g., warranty, AMC).
- Ensure customer satisfaction and contribute to customer retention efforts.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to multitask and manage time effectively.
- Detail-oriented with a proactive attitude.
- Understanding of manufacturing industry processes (a plus, not mandatory).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person



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