Jewellery Merchandiser

5 days ago

Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

Key Responsibilities:

- **Product Knowledge**: Maintain up-to-date knowledge of the jewelry product range to provide accurate information and recommendations to customers.
- **Order Management**: Assist customers with order placement, modifications, and cancellations. Ensure all inquiries are handled efficiently and accurately.
- **Issue Resolution**: Address and resolve customer complaints and issues, ensuring a high level of satisfaction and retention.
- **Collaboration**: Work closely with the merchandising, marketing, and sales teams to ensure cohesive messaging and promotional efforts.
- **Training and Development**: Participate in training sessions to enhance product knowledge and customer service skills.
- **Documentation**: Maintain accurate records of customer interactions and inquiries for future reference.

Qualifications:

- Bachelor’s degree in Business, Merchandising, Communications, or a related field (preferred).
- Previous experience in customer service or merchandising, preferably in the jewelry industry.
- Strong written communication skills and attention to detail.
- Strong organizational skills and ability to manage multiple inquiries simultaneously.
- Basic understanding of jewelry products and trends.
- Problem-solving skills and a customer-focused mindset.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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