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Soft Skills Trainer

2 weeks ago

Hyderabad Telangana, India Den Agencies Full time

**Locations-Mumbai/ Hyderabad**

Build your career with a strong purpose to serve communities by joining our vibrant workforce of over 40,000 committed personnel spread across the country.

**OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.**

**JOB ROLE**:
**Training**:

- **Training Need Identification and Analysis**; customization of Training Methodology

**Preparation of Monthly Training Calendar**
- **Coordinate and deliver Training (Internal) in supervisory development**, soft-skills, and process driven for frontline associates and achieving training mandays
- **On the job training to the front - end employees**
- Plan and deliver induction to new hires on bi-monthly basis
- Plan and deliver new hire’s training program on bi-monthly basis
- Plan and deliver existing employees training program

**Plan and conduct on-the-job (OJT) training in stores as per business requirements**
- Plan and co-ordinate the new business initiatives of the company
- Act as counsellor for handholding of employees

**HR**:

- Coordinate with HR
- To receive the list of new joinees eligible for induction and new hire training as per the training calendar
- To submit the attendance of trainees undergoing induction and new hire training
- To track three monthly assessments of trainees and carry out counselling whenever required
- To help solve issues related to attendance, ID card, uniform etc.

**Budget & MIS**:

- Generate and maintain training related employee database
- Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head
- Record actual monthly training expenditure in training MIS

**Operations & Customer Service**:

- Encourage and direct supervisors for collecting customer feedback forms
- Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
- Liaison with the concerned in operations to deliver operations modules during New hire training

**Skill Set**:

- The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.
- Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

**This job will require travelling within the region across retail pharmacies for on the job training purpose.**

Additional Information
- **Work Week: Mon - Sat (6 days/week)**:

- **Work Timings: General Day Shift**:

- **Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)**:

- **Interview-2 Video call**:

- **F2F interviews Mandatory**

Required Qualification

Any Graduate ,

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person