Room Service Order Taker

4 days ago

Puducherry Puducherry, India HOTEL ANNAMALAI INTERNATIONAL PVT LTD ASJ HOLIDAY VILLA Full time

Key Responsibilities:

- **Order Taking and Management**:Receiving and processing all room service orders, either via phone or potentially through other channels like online or in-room tablets.
- **Customer Service**:Providing excellent customer service, answering guest questions about menu items, making recommendations, and addressing any concerns or special requests.
- **Communication**:Effectively communicating guest orders, including any dietary restrictions or special requests, to the kitchen and other relevant staff.
- **Order Accuracy**:Ensuring the accuracy of all orders by verifying details, confirming special requests, and cross-checking with the kitchen before finalizing.
- **Coordination**:Coordinating with the kitchen and room service staff to ensure timely preparation and delivery of orders.
- **Payment Processing**:Handling guest payments, processing transactions, and reconciling bills accurately.
- **Maintaining Records**:Maintaining accurate records of all orders, payments, and other relevant information.
- **Upselling**:Being knowledgeable about menu items and promotions, and upselling when appropriate.
- **Problem Solving**:Addressing guest complaints or issues related to orders, and escalating to supervisors when necessary.
- **Maintaining Cleanliness**:Ensuring the cleanliness and organization of the work area.
- **Following Procedures**:Adhering to all hotel policies and procedures, including those related to food safety, hygiene, and customer service.
- **Cash Handling**:Managing cash transactions, preparing deposits, and balancing floats at the end of each shift, if applicable.
- **Upselling**:Suggesting additional items or specials to enhance the guest experience.
- **Knowledge of Menu**:Having a thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens.
- **Teamwork**:Collaborating effectively with other team members, including servers, kitchen staff, and supervisors.

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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