End User Support

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver - you're a technology hero.

Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support.

At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.

If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey.

**Responsibilities**:

- Design, deploy, and maintain windows/Linux-based desktop environments for end-users.
- Provide technical support to end-users for windows/Linux desktop-related issues.
- Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure.
- Develop and maintain documentation for Winodws/Linux desktop configurations, policies, and procedures.
- Evaluate new technologies and tools to improve the windows/Linux desktop environment.
- Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems.
- Troubleshoot hardware and software issues on Windows/Linux desktops.
- Monitor ticket queues, prioritize incidents and requests, and ensure timely resolution and fulfillment according to defined SLAs.
- Maintain accurate records of all IT assets, including hardware, software, licenses, and peripherals.

Coordinate with security teams to deploy patches, updates, and security configurations to Linux endpoints in a timely manner.

**Who You Are**

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments.
- Basic scripting skills (e.g., Bash, Python, PowerShell) for automation and configuration management.
- Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues and Strong communication, ability to interact effectively with end-users and technical teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ticketing system experience (e.g., ServiceNow, Remedy, Jira )
- Familiarity with remote desktop protocols (e.g., RGS, RDP, VNC).
- Basis Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.

Willing to work in shifts environment. (e.g., US & UK)

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitab