L2/l3 Deskside/end-user Support Or It Field Services

4 weeks ago

Bangalore Karnataka, India NR Consulting Full time

Title L2 L3 deskside end-user support or IT field services Location Bangalore Key Responsibilities Image and deploy laptops desktops mobile devices and peripherals Perform hardware software installations upgrades and troubleshooting Provide Tier 1-2 onsite and deskside support to end users Install configure and maintain AV equipment in meeting rooms Support video conferencing systems Set up lab environments for testing demos and training sessions Track and manage IT hardware inventory procurement deployment returns and disposal Maintain accurate asset records using IT asset management tools Coordinate RMA and warranty support with vendors as needed Ensure timely response to incidents and service requests via ticketing system SNOW Follow ITIL best practices for change and incident management Required Qualifications L2 Engineer 2-5 years of experience in deskside end-user support or IT field services L3 Engineer 5-8 years of experience in deskside end-user support or IT field services Strong knowledge of Windows and macOS environments Basic Understanding of device imaging and management tools e g SCCM and Intune Excellent communication and customer service skills Experience supporting hybrid work environments Experience with ticketing systems like ServiceNow

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