Smart Hands

4 days ago

bangalore, India TECEZE Full time

Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)Position: Smart Hands / IT Support EngineerExperience: 2 – 6 YearsLocation: BangaloreBudget: 4-5.5 CTCEmployment Type: Full-Time, On-Site*IMMIDIATE JOINERS*Qualification & CertificationsGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering.ITIL v3 / v4 training mandatory; certification is an added advantage.Excellent domain knowledge and technical orientation.Key Responsibilities1. Incident & Service Request (SR) ManagementManage incidents and service requests through CRM tools (e.g., ServiceNow).Ensure timely updates, resolution, and closure of tickets in compliance with SLA.2. End User Experience ManagementProvide professional and prompt support to end users.Maintain high-quality interaction standards and ensure user satisfaction.3. Executive Support & Experience ManagementDeliver premium technical support to executives and VIP users.Resolve issues efficiently while maintaining professionalism and discretion.4. Onboarding SupportDeliver a “WOW” experience for new joiners through seamless IT onboarding.Ensure Day 1 asset readiness, issuance, and IT orientation.5. End Point ReadinessManage imaging, reimaging, media sanitization (Kill Disk, Blanco), QC, and labeling of IT assets.Ensure all devices are deployment-ready and meet corporate standards.6. IMAC Support (Install, Move, Add, Change)Provide support for Laptops, Chromebooks, MacBooks, Desktops, and related peripherals.Handle installation, relocation, addition, or removal of IT hardware as needed.7. End Point Support (Remote and Deskside)Offer first-level support for hardware, OS, and applications (Windows & Mac OS).Troubleshoot issues with printers, scanners, and other peripherals.8. End Point RedeploymentManage part replacements, unit replacements, re-imaging, and QC.Maintain compliance with asset management and redeployment procedures.9. Vendor Partner LiaisoningCoordinate with OEMs and vendor partners for warranty claims and escalations.Track resolution timelines and ensure proper documentation.10. Data Center (DC) & Telecom Activities SupportProvide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects.Collaborate with central teams for on-site physical support.11. New Transitions & Infrastructure ProjectsSupport IT transitions and new infrastructure setups at the site.Participate in project rollouts ensuring technical readiness and compliance.12. Scheduled Preventive MaintenanceConduct regular checks on training rooms, VC rooms, and DC hygiene.Maintain preventive maintenance logs and ensure periodic compliance.13. IT Asset Management (HAM Pro)Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal.Maintain accurate asset records with proper state tracking.14. Metrics & SLA ManagementMonitor SLA compliance and report key performance metrics.Ensure adherence to service quality standards and escalation protocols.Soft SkillsStrong Customer Service and Problem-Solving attitude.Excellent communication skills in English and local language.Ability to work efficiently under tight timelines.Team-oriented, organized, and adaptable to dynamic environments.

  • Smart Hands

    1 day ago

    Bangalore, India TECEZE Full time

    Job Description – Smart Hands / IT Support Engineer L2 (Bangalore) Position: Smart Hands / IT Support Engineer Experience: 2 – 6 Years Location: Bangalore Budget: 4-5.5 CTC Employment Type: Full-Time, On-Site *IMMIDIATE JOINERS* Qualification & Certifications Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering ....

  • Assistant General Manager- Sales- Digital Leads

    1 day ago

    Bangalore, India Keus Smart Home Full time

    Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our philosophy is...

  • Assistant General Manager- Sales- Digital Leads

    3 days ago

    bangalore, India Keus Smart Home Full time

    Function: SalesDesignation: AGM - Digital Leads (Automation & Ardeo Lighting)About Keus:Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled.Our...

  • Assistant General Manager- Sales- Digital Leads

    2 days ago

    bangalore, India Keus Smart Home Full time

    Function: Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) About Keus: Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our...

  • Assistant General Manager- Sales- Digital Leads

    1 day ago

    Bangalore, India Keus Smart Home Full time

    Function: Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) About Keus: Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our...

  • Assistant General Manager- Sales- Digital Leads

    16 hours ago

    bangalore, India Keus Smart Home Full time

    Function: SalesDesignation: AGM - Digital Leads (Automation & Ardeo Lighting)About Keus:Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled.Our...

  • Assistant General Manager- Sales- Digital Leads

    9 hours ago

    bangalore, India Keus Smart Home Full time

    Function: Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) About Keus: Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our...

  • Smart communication Technical Lead/Consultant

    2 weeks ago

    bangalore, India Tata Consultancy Services Full time

    We are actively hiring multiple SmartComm Developers with a Minimum of 5+ years overall experience. In this role, you will Designing and Developing Applications using the smartCOMM Modules – ATD (Advance Template Designer) & Data ModelerUnderstand the SDLC model and what your specific activities are in designing and then delivering a solid, robust...

  • HR and Community Intern

    2 weeks ago

    bangalore, India Smart Interviews Full time

    Hi there, we’re Smart Interviews.We’re all about turning skills into success. Since 2016, we’ve helped 42,000+ students improve their problem-solving and logical thinking, securing jobs at top companies like Microsoft, Amazon, Adobe, Qualcomm, Oracle, VISA, and more.Our journey started with Amit Bansal, an IIIT-H alumnus who previously worked at Amazon...

  • Project delivery manager

    3 weeks ago

    Bangalore, India Dar Full time

    Company Overview: Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities...