Customer Support Executive

2 weeks ago

Kalyan Nagar Bengaluru Karnataka, India TUMMOC Full time

We are Tummoc Leading the smart commute revolution of India, Tummoc (India’s first Multi-modal Connectivity Platform), intends to build the public transport accessible to every doorstep by making every mode of commute available in your city to travel from A to B. Commute spelt backwards is "Tummoc" (minus the “e”). That is what we intend to do: Reverse the trend of decreasing public transport usage in urban India **Responsibilities** - Possessing excellent product knowledge to enhance customer support. - Manage incoming phone calls to answer and guide customer’s queries. - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Resolving customer complaints brought to your attention. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Maintaining a pleasant working environment for your team. - Overseeing the customer service process. **Role** 1. A bachelor’s degree 2. Should be able to speak Kannada, English and Hindi 3. A minimum of 1 years’ experience. 4. Excellent interpersonal and written and oral communication skills 5. Knowledge of CRM systems. 6. Basic Computer skills. **Females only** *Freshers can also apply **Job Types**: Fresher, Full-time Pay: Up to ₹25,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift - Monday to Friday Supplemental pay types: - Overtime pay - Performance bonus Ability to commute/relocate: - Kalyan Nagar, Bengaluru - 560043, Karnataka: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred)

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