Customer Support Executive

1 week ago

Kalyan Nagar Bengaluru Karnataka, India TUMMOC Full time

**About Tummoc** 'Commute' spelt backwards is ‘Tummoc’ (well, minus the "e"). That's what we're here for—To reverse the downward trend in the use of public transport in urban India Leading the smart commute revolution in India, Tummoc is a multimodal platform promoting public transport while making the most of private modes. Tummoc helps track and find actionable & accurate intra-city travel information for the bus/metro/suburban rail. You can purchase passes directly on the app in Bangalore at the moment, and soon we'll be launching online ticketing in other cities as well. Plan your journey with the best possible public transport routes in seconds Explore the fastest and cheapest bus, metro, or bus AND metro routes. This is a one-of-a-kind service backed by a PATENT You can also track the cost of your journey and the carbon saved. We also help you find the best first and last-mile rides to get you to and from public transit stations. **Responsibilities** - Possessing excellent product knowledge to enhance customer support. - Manage incoming phone calls to answer and guide customer’s queries. - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Resolving customer complaints brought to your attention. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Maintaining a pleasant working environment for your team. - Overseeing the customer service process. **Requirements**: 1. A bachelor’s degree 2. Should be able to speak Kannada, English and Hindi 3. Excellent interpersonal and written and oral communication skills 5. Knowledge of CRM systems. 5. Basic Computer skills. 6.Should have own Laptop *Freshers can also apply Pay: Up to ₹300,000.00 per year **Benefits**: - Commuter assistance - Health insurance - Paid sick time Schedule: - Day shift Supplemental pay types: - Joining bonus - Overtime pay - Yearly bonus Ability to commute/relocate: - Kalyan Nagar, Bengaluru - 5, Karnataka: Reliably commute or planning to relocate before starting work (required) Application Question(s): - We must fill this position urgently. Can you start immediately? **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - Kannada (preferred) - English (preferred)

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