Customer Support Executive

7 days ago

Rajarajeshwari Nagar Bengaluru Karnataka, India Yesminds Global Solutions Pvt Ltd Full time ₹ 1,56,000 - ₹ 1,80,000 per year

Position Overview:

We are looking for dynamic and customer-focused Customer Support Executives to join our International Voice Process team. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to handle global customers with professionalism and empathy.

This role involves interacting with international clients via voice calls to resolve queries, provide product or service information, and ensure customer satisfaction. Candidates must be comfortable working in rotational shifts, including night shifts.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers.
  • Resolve customer queries, issues, and complaints in a timely and effective manner.
  • Provide accurate information related to products, services, billing, or technical support.
  • Maintain a high level of customer satisfaction through professional and courteous communication.
  • Document all customer interactions in the system as per company standards.
  • Escalate unresolved issues to the appropriate department and follow up until resolution.
  • Meet performance benchmarks related to quality, accuracy, and customer handling time.

Requirements:

  • Education: Any graduate or equivalent qualification.
  • Experience: 0–1 years in international voice support or BPO preferred.
  • Communication Skills: Exceptional verbal communication skills in English.
  • Computer Proficiency: Basic knowledge of MS Office and comfort with CRM tools.
  • Flexibility: Willingness to work in night shifts and rotational schedules.
  • Soft Skills: Strong listening skills, patience, empathy, and a problem-solving attitude.
  • Typing Skills: Minimum typing speed of 15–30 WPM with good accuracy.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Shift allowances and overtime pay (as applicable).
  • Comprehensive training and skill development programs.
  • Opportunities for career advancement within the organization.
  • Positive and inclusive work environment.

Job Type: Full-time

Pay: ₹13, ₹15,000.00 per month

Language:

  • English Fluently (Required)

Work Location: In person

  • Customer Care Executive

    2 days ago

    Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Customer Support

    2 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    6 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...

  • Customer Service Executive

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Operations Support Executive

    1 week ago

    Rajarajeshwari Nagar, Bengaluru, Karnataka, India Hastha Global Ventures Full time

    2) **Operations Support Executive - CRM** - **Graduate with 3 or 4 years of experience having worked in a reputed organization particularly in Customer Relationship Management system software and good verbal and written communication skills. Exposure to Microsoft Excel and Word is a must.

  • Customer Support Executive

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Are you ready to kickstart your career in an International Voice Process Join us and take the opportunity to work with global customers from the U.S., UK, Canada, and Australia! ? About the Role: You’ll handle customer calls, provide product/service support, and offer technical solutions to resolve their queries. ✨ What We’re...

  • Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...

  • Sales & Customer Support Executive – U.S. Mortgage Process (Night Shift)

    1 week ago

    Rajarajeshwari Nagar, Bengaluru, Karnataka, India Ditio Sys Pvt Ltd Full time ₹ 6,60,000 - ₹ 9,00,000 per year

    Job Title: Sales & Customer Support Executive – U.S. Mortgage Process (Night Shift)Company: DitioSys Pvt Ltd.Location: Bangalore, Karnataka, IndiaAbout Us:DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.Responsibilities:Engage with U.S. borrowers, clients, and loan officers across residential...

  • Sales & Customer Support Executive - U.s. Mortgage Process (Night Shift)

    1 week ago

    Rajarajeshwari Nagar, Bengaluru, Karnataka, India Ditio Sys Pvt Ltd Full time

    **Job Title**:Sales & Customer Support Executive - U.S. Mortgage Process (Night Shift) **Company**: DitioSys Pvt Ltd. **Location**: Bangalore, Karnataka, India **About Us**: DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction. **Responsibilities**: - Engage with U.S. borrowers, clients, and loan...