Sales & Customer Support Executive - U.s. Mortgage Process (Night Shift)

3 days ago

Rajarajeshwari Nagar Bengaluru Karnataka, India Ditio Sys Pvt Ltd Full time

**Job Title**:Sales & Customer Support Executive - U.S. Mortgage Process (Night Shift)

**Company**: DitioSys Pvt Ltd.

**Location**: Bangalore, Karnataka, India

**About Us**:
DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.

**Responsibilities**:

- Engage with U.S. borrowers, clients, and loan officers across residential and commercial finance segments.
- Maintain daily communication logs and update CRM/LOS systems accurately.
- Coordinate with internal teams for status updates, issue resolution, and quality assurance.
- Deliver exceptional customer experience with clarity, responsiveness, and attention to detail.
- Meet assigned performance targets (SLA, response rate, conversion rate, and QA scores).

**Qualifications**:

- Minimum 3-5 years experience in U.S. sales or U.S. customer support processes (mortgage experience is a plus).
- Excellent command of English, Hindi, and Telugu (mandatory).
- Tamil and Kannada fluency is an advantage.
- Proven track record in client engagement, objection handling, and relationship building.
- Comfortable working in night shift (7:00 PM - 5:00 AM IST).
- Strong computer skills and ability to learn new platforms quickly.
- Consistent in meeting quality and service standards.

**Compensation & Growth**:

- Starting Salary: ₹ 60,000 per month during probation.
- Post-evaluation (3 months): Performance review and eligibility for role enhancement.
- After 6 months: Transition to an incentive-linked model based on conversion and customer satisfaction.
- Fast-track career growth into Team Lead and QA roles for top performers.

**How to Apply**:
Send your resume (CV only) to +91 82961 67567 on WhatsApp.

**Job Types**: Full-time, Permanent

Pay: ₹55,000.00 - ₹75,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Rajarajeshwari Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (required)

Work Location: In person

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