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Customer Service Back-office
2 weeks ago
Customer Service Back-office
Bringing smiles is what we do at TTEC... for you and the customer. As a Back Office Administrative Support working onsite in Ahmedabad, Gujarat, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
**What You'll be Doing**
Do you have a passion for organization and perfecting small details? Are you task oriented and love helping others? In this role, you'll interact with other team members to research, answer questions and solve problems while performing back office and administrative type functions, related work and special projects as requested. Whether it's getting answers for internal customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**During a Typical Day, You'll**
- Support the customer service team to complete the customer experience
- Ensure accuracy of data and research to ensure a positive experience
- May be sending and validating documentation, working in data bases to check information correctness
**What You Bring to the Role**
- 6 months to 1 year of administrative/back office experience (preferred)
- High school diploma or equivalent
- **Any 9 hour shift between 8 AM & 7 PM IST - Monday to Friday**:
- Computer experience
- **Reside in Ahmedabad and work from TTEC site**
**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
**A Bit More About Your Role**
You'll report to a Team Lead.You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Primary Location**: : India-Gujarat-Ahmedabad
** Job**: : _Customer Care Representative
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