Patient Care Coordinator
18 hours ago
**Job Title**:Healthcare Executive - Patient care coordinator
**Please walk in for interviews from Monday to Friday between 6-7pm IST**
**Job Title**: Healthcare Executive - Patient Care Coordinator
**Location**: [Kothanur, Hennur]
**Job Type**: [Full-Time ]
**Shift**: [Night shift]
**Job Summary**:
We are looking for a dedicated **Healthcare Executive - Patient Care Coordinator** to manage high volumes of inbound and outbound calls, providing assistance to patients, clinicians, office staff, hospitals, pharmacies, clinics, home care providers, and insurance companies. This role involves patient scheduling, coordination, and ensuring exceptional patient service aligned with company procedures.
**Key Responsibilities**:
- Maintain **punctuality and regular attendance**—this is a critical requirement.
- Demonstrate **professional courtesy** to co-workers and patients.
- Ensure **high levels of patient care and satisfaction**, considering individual needs and situations.
- **Route patients** to the appropriate person or department for further assistance.
- Maintain a **clean and organized workspace**.
- Stay **updated on office and departmental procedures**.
- Participate in **educational activities and staff meetings** as scheduled.
- Follow policies outlined in the **Employee Handbook**.
- Ensure strict adherence to **HIPAA regulations** and maintain complete patient confidentiality.
- Be **available during client-requested timings** for offshore meetings.
- **Flexible** to perform other functions or tasks when requested.
**Role-Specific Responsibilities**:
- Handle **PAC (Patient Assistance Center)** calls:
- Attend inbound calls via soft phone.
- Understand patient needs and assist or **schedule appointments** as per symptoms.
- Route tasks to appropriate departments if outside your scope.
- Follow standard **phone etiquette** and client SOPs.
- Use **EHR or other communication tools** to coordinate across departments.
- Seek supervisor assistance when in doubt.
- Participate in **outbound campaigns**, make calls, and report updates.
- Escalate unusual cases to your supervisor.
- Manage **multiple tasks** effectively.
- **Check and clear inbox messages daily** (unless awaiting response).
- Coordinate with office managers for any **site-specific issues**.
- Be **adaptable to take on other functions** as required.
**Required Skills & Attributes**:
- Good knowledge of **medical terminology**.
- Proficiency in using **computers, phones, and basic office equipment**.
- Strong **typing skills** and ability to type quickly.
- **Clear and professional communication skills** (mandatory).
- Ability to multitask and work in a fast-paced environment.
**Educational Qualifications**:
- **Any degree** (Bachelor’s preferred but not mandatory).
**Other Requirements**:
- **Flexibility** to work across shifts or time zones (if offshore).
- Must follow all client-specific procedures and maintain **up-to-date documentation**.
Pay: Up to ₹500,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Application Question(s):
**Experience**:
- Nursing: 3 years (required)
- Patient care: 3 years (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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