Bpo Coordinator

12 hours ago

Chennai Tamil Nadu, India C.H. Robinson Full time

Job ID: R43378

**BPO Coordinator**

Primary Location: Chennai, Tamil Nadu India

C.H. Robinson is seeking a detail-oriented BPO Coordinator to join our team. The BPO Coordinator (QA) Coordinator has ownership of the quality assurance responsibilities and activities for all assigned GSSI operational lines of service (C.H. Robinson and 3rd Party). You will works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). If you are passionate about maintaining high standards and improving processes, we want to hear from you

**Principal Accountabilities**
- Serve as first line of support for both Associate and BPO Coordinators
- Build good relationship with CHR & 3rd Party offices by responding timely and following up on issue resolution
- Contributing process standardization and optimization ideas to team management to improve the process efficiency
- Identify & support efficiency improvements.
- Coach and support Juniors in process complexities to help improve productivity
- Other duties or responsibilities as assigned according to the team and/or country specific requirements.
- Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing.
- Ensure to prioritizing and tracking defects and issues correctly and recommend corrective action where required.
- Recommend corrective action and preventive action on all process in agile approach
- Adapt testing policies, procedures and standards across all process.
- Adapt the testing strategy to the project's expansion.
- Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process.
- Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date
- Maintain confidentiality around sensitive documentation
- Prepare ad-hoc reports on processes when required

**Qualifications**

**Required**
- Proficient in English
- Minimum 4 years of experience within the Freight forwarding/shared services/BPO industry
- Excellent negotiation, interpersonal, and conflict resolution skills
- Technical, cautious, and methodical Thinker
- Effective learner
- Attention to detail & Quick learner
- Good knowledge in MS Office (Especially in MS Excel)
- Good logical Skills & time management skills

**Your Health, Wealth, and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Group Mediclaim Policy (GMC)
- Group Personal Accident (GPA) policy
- Covid-19 related coverage and reimbursement
- Employee State Insurance Corporation (ESIC)
- Group Term Life (GTL) Insurance Plan for employees
- Employee Stock Purchase Plan (ESPP)
- Investment Declaration & Flexi Benefit Plan
- Variable Pay based on position
- Flexible work arrangements
- Paid Privilege, Casual and Sick Leaves
- Paid Maternity & Paternity Leaves
- Paid Compassionate Leaves
- Paid Public Holidays
- Paid time off to vote
- Reward & Recognition Program
- Wedding Allowance
- Special Mobility Assistance
- Employee Wellness Initiatives
- Plus a broad range of career development, networking, and team-building opportunities

**Equal Opportunity Statement

  • Bpo Sme Voice

    2 days ago

    Chennai, Tamil Nadu, India Cognizant Full time

    **Job summary** **Responsibilities** - Manage and oversee voice process operations to ensure smooth workflow and high-quality service delivery. - Utilize MS Excel to analyze data generate reports and provide insights for process improvement. - Collaborate with team members to develop strategies that enhance customer satisfaction and operational...

  • Valuations Coordinator

    2 weeks ago

    Chennai, Tamil Nadu, India Jobee Fie Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview: The Valuations Coordinator - Broker Price Opinion (BPO) plays a crucial role in facilitating and coordinating the BPO process for real estate valuations. They are responsible for ensuring accurate and timely completion of BPO reports, liaising with agents and clients, and maintaining compliance with industry regulations and company standards.Key...

  • Bpo Supervisor

    3 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Position Overview At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees have been key factors in our company s growth and market presence By hiring the best people and helping them grow both professionally and personally we ensure a bright future for NTT DATA and for the people who...

  • Logistics Coordinator

    11 hours ago

    Mogappair, Chennai, Tamil Nadu, India NEW OLOG LOGISTICS PVT LTD Full time

    Job Description: HINDI SPEAKING MANDATORY CANDIDATES AGE 25 OR BELOW 25 - Coordinate with Truck owners and Transporters and update the truck status in our system. - Coordinate with customers to get loads through excellent negotiation - Deliver on-time load from market for our registered trucks - Maintain good rapport with customers to get constant loads -...

  • After-hours Staff Coordinator

    2 weeks ago

    Chennai, Tamil Nadu, India Amvik Solutions Full time

    **Company Description** Amvik Solutions is a rapidly growing US Healthcare Staffing Company. We provide superior consulting and management services for the healthcare industry. Amvik Solutions brings a fresh and innovative approach to back office healthcare management. We’re looking for a dependable and proactive **After-Hours Staff Coordinator** to...

  • Associate Bpo Coordinator

    6 days ago

    Chennai, Tamil Nadu, India C.H. Robinson Full time

    Enter the introduction paragraph(s). **Responsibilities**: - Enter responsibility - Enter responsibility **Required Qualifications**: - Enter qualification - Enter qualification **Preferred Qualifications**: - Enter preferred qualification - Enter preferred qualification **Your Health, Wealth, and Self** Your total wellbeing is the foundation of our...

  • Bpo Associate

    1 week ago

    Tiruppur, Tamil Nadu, India Bluez Infomatic Solutions Private Limited Coimbatore Full time

    **Job Openings at Bluez Infomatic Solutions** **Company Overview**: Bluez Infomatic Solutions is a dynamic and innovative technology company delivering cutting-edge IT solutions and services. We specialize in software development, data analytics, cybersecurity, and cloud computing. Our mission is to empower businesses by providing customized, scalable, and...

  • BPO/Telecaller Jobs Opening in Reputed FINANCIAL at Royapettah, ChennaiLess

    4 weeks ago

    Chennai, India Reputed FINANCIAL Full time

    Job Overview As a BPO/Telecaller – Outbound Collections, you will be responsible for: Making outbound calls to customers with pending dues. Informing them about outstanding payments. Negotiating repayment plans and ensuring timely recovery. Recording call details, payment commitments, and follow-up actions. This role is target-driven and requires good time...

  • Hc & Insurance Operations Senior Rep

    1 day ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally we ensure a...

  • Client Conversion

    1 week ago

    Chennai, Tamil Nadu, India MEG WORLD TECHNOLOGIES PVT LTD Full time

    **Company**: Meg World Technologies Pvt. Ltd. **Location**: Chennai **Type**: Part-Time (4 hours/day) **Pay**: ₹5,000 - ₹8,000 per month + Incentives **About Meg World Technologies** Meg World Technologies Pvt. Ltd. is a multi-service IT & BPO company delivering global solutions in Software, AI, Digital Marketing, and Outsourcing services. We are...