Bpo Coordinator

23 hours ago

Chennai Tamil Nadu, India C.H. Robinson Full time

Job ID: R43378

**BPO Coordinator**

Primary Location: Chennai, Tamil Nadu India

C.H. Robinson is seeking a detail-oriented BPO Coordinator to join our team. The BPO Coordinator (QA) Coordinator has ownership of the quality assurance responsibilities and activities for all assigned GSSI operational lines of service (C.H. Robinson and 3rd Party). You will works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). If you are passionate about maintaining high standards and improving processes, we want to hear from you

**Principal Accountabilities**
- Serve as first line of support for both Associate and BPO Coordinators
- Build good relationship with CHR & 3rd Party offices by responding timely and following up on issue resolution
- Contributing process standardization and optimization ideas to team management to improve the process efficiency
- Identify & support efficiency improvements.
- Coach and support Juniors in process complexities to help improve productivity
- Other duties or responsibilities as assigned according to the team and/or country specific requirements.
- Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing.
- Ensure to prioritizing and tracking defects and issues correctly and recommend corrective action where required.
- Recommend corrective action and preventive action on all process in agile approach
- Adapt testing policies, procedures and standards across all process.
- Adapt the testing strategy to the project's expansion.
- Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process.
- Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date
- Maintain confidentiality around sensitive documentation
- Prepare ad-hoc reports on processes when required

**Qualifications**

**Required**
- Proficient in English
- Minimum 4 years of experience within the Freight forwarding/shared services/BPO industry
- Excellent negotiation, interpersonal, and conflict resolution skills
- Technical, cautious, and methodical Thinker
- Effective learner
- Attention to detail & Quick learner
- Good knowledge in MS Office (Especially in MS Excel)
- Good logical Skills & time management skills

**Your Health, Wealth, and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Group Mediclaim Policy (GMC)
- Group Personal Accident (GPA) policy
- Covid-19 related coverage and reimbursement
- Employee State Insurance Corporation (ESIC)
- Group Term Life (GTL) Insurance Plan for employees
- Employee Stock Purchase Plan (ESPP)
- Investment Declaration & Flexi Benefit Plan
- Variable Pay based on position
- Flexible work arrangements
- Paid Privilege, Casual and Sick Leaves
- Paid Maternity & Paternity Leaves
- Paid Compassionate Leaves
- Paid Public Holidays
- Paid time off to vote
- Reward & Recognition Program
- Wedding Allowance
- Special Mobility Assistance
- Employee Wellness Initiatives
- Plus a broad range of career development, networking, and team-building opportunities

**Equal Opportunity Statement

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