Bpo Sme Voice

2 days ago

Chennai Tamil Nadu, India Cognizant Full time

**Job summary**

**Responsibilities**
- Manage and oversee voice process operations to ensure smooth workflow and high-quality service delivery.
- Utilize MS Excel to analyze data generate reports and provide insights for process improvement.
- Collaborate with team members to develop strategies that enhance customer satisfaction and operational efficiency.
- Monitor and evaluate performance metrics to identify areas for improvement and implement corrective actions.
- Provide training and support to team members to ensure adherence to best practices and company standards.
- Communicate effectively with clients and stakeholders to address inquiries and resolve issues promptly.
- Develop and maintain documentation of processes and procedures to ensure consistency and compliance.
- Implement innovative solutions to streamline operations and reduce costs while maintaining service quality.
- Ensure compliance with company policies and industry regulations to mitigate risks and enhance service delivery.
- Foster a positive work environment that encourages teamwork collaboration and continuous improvement.
- Conduct regular audits and assessments to ensure process integrity and identify opportunities for enhancement.
- Coordinate with cross-functional teams to align objectives and achieve organizational goals.
- Drive initiatives that contribute to the companys purpose and positively impact society. Qualifications
- Demonstrate proficiency in MS Excel for data analysis and reporting.
- Exhibit strong communication skills in English both written and spoken.
- Possess a solid understanding of BPO voice processes and industry best practices.
- Showcase problem-solving skills and the ability to implement effective solutions.
- Display attention to detail and a commitment to maintaining high-quality standards.
- Have experience in training and supporting team members to achieve performance goals.
- Show adaptability and willingness to embrace new technologies and methodologies.

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