Customer Support Executive Intern

2 weeks ago

Bhubaneswar Orissa, India Practomind Solutions LLP Full time

**Key Responsibilities**:

- **Issue Resolution**: Diagnose and troubleshoot technical issues reported by clients, ensuring swift resolution and mínimal downtime.
- **Product Knowledge**: Develop a deep understanding of our products and services to effectively address client inquiries and provide accurate guidance.
- **Documentation**: Maintain detailed records of client interactions, technical issues, and resolutions in our CRM system for future reference.
- **Client Communication**: Keep clients informed about the status of their reported issues, provide regular updates on resolution progress, and ensure high levels of client satisfaction.
- **Escalation Management**: Escalate complex technical issues to the appropriate internal teams for further investigation and resolution, while keeping clients updated on the escalation process.
- **Feedback Collection**: Gather feedback from clients regarding their experience with our products and services, and relay this information to relevant teams for continuous improvement.
- **Training and Onboarding**: Assist clients with product onboarding and provide training sessions to ensure they are proficient in using our solutions effectively.
- **Continuous Learning**: Stay updated on industry trends, new technologies, and product enhancements to enhance your technical expertise and better serve our clients.
- **Team Collaboration**: Collaborate closely with other departments such as Sales, Product Development, and Quality Assurance to ensure a seamless client experience and contribute to overall business success.

**Job Types**: Full-time, Fresher, Internship
Contract length: 6 months

Pay: ₹5,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**

+91 8917483537

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