
Customer Care Executive Fintech
7 days ago
A customer care executive is **responsible for communicating a company's service expectations to customers**. They may perform a number of duties, including:
- Answering phones
- Responding to customer questions
- Assisting with customer issues
- Supervising a team of customer support professionals
- Monitoring the customer service process
- Creating procedures and policies for effective customer service
- Planning how to train customer support professionals
- Analyzing customer purchasing habits, returns, and complaints
- Analyzing the communication cycle between their staff and customers
- Conducting surveys and writing reports based on customer feedback
- Providing customers with clear instructions to resolve issues
- Rerouting customer calls to other departments when advanced solutions are needed
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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