Customer Support Executive

3 days ago

Gurugram Haryana, India Adrianaa services Full time

**Job Title**:
Customer Support Executive - Fintech Industry

**Location**:
Golf Course Extension Road, Sector 66, Gurugram (Head Office)

**Salary**:
₹25,000 - ₹35,000 per month

**Experience**:
3-5 Years (Customer Support / Voice Process experience in **Fintech Industry** mandatory)

**Languages Required**:
Hindi & English (Fluent verbal and written communication)

**About Company**:
The **Company** is a fast-growing company operating in the Fintech sector, offering innovative financial solutions to customers and partners. We are looking for experienced professionals to join our customer experience team.

**Role Overview**:
We are hiring an energetic and empathetic **Customer Support Executive - Fintech** to manage inbound and outbound calls, resolve customer queries, and ensure a superior customer experience. The role involves handling financial product-related queries and delivering professional service aligned with our high standards.

**Key Responsibilities**
- Handle inbound and outbound calls to address customer queries and service requests related to fintech products.
- Provide accurate product information, resolve issues, and escalate complex cases when necessary.
- Maintain high customer satisfaction through prompt, courteous, and effective service.
- Keep detailed records of customer interactions and update CRM systems.
- Follow up with customers to ensure issues are resolved and feedback is collected.
- Achieve defined KPIs (response time, resolution time, customer satisfaction scores).
- Collaborate with internal teams to improve processes and service quality.
- Ensure compliance with company policies, data protection, and regulatory standards.
- Graduate (any stream); Finance/Commerce background preferred.
- 3-5 years of **customer support / calling / voice process** experience in **Fintech or BFSI industry**.
- Excellent verbal and written communication skills in Hindi & English.
- Strong customer service orientation with problem-solving ability.
- Good knowledge of fintech products, financial terms, and customer handling etiquette.
- Proficient in MS Office and CRM tools.
- Positive attitude, patience, and ability to handle high-volume calls.

**What We Offer**
- Competitive salary and performance-based incentives.
- Opportunity to work with an innovative fintech leader.
- Structured career growth and skill development programs.

**How to Apply**:
or

msg on this What'sApp number**:+91-8010768617**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- In which company are you working from the FinTech Industry?
- How much you rate yourself in 0/10 in English communication skills?
- What is your In Hand Salary per month?
- Are you a Immediate Joiner?

**Experience**:

- Customer Support Executive: 1 year (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

  • Customer Support Executive

    5 days ago

    Gurugram, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India emoHR Services Full time

    4o miniLog inYou said:Customer support executive job description ChatGPT said:ChatGPT **Customer Support Executive Job Description** **Position Overview**: A Customer Support Executive is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company. This role...

  • Customer Support Executive

    18 hours ago

    Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time

    **Customer Support Executive** **LOB**: Fintech Process ( Financial Product) **Position**: Customer Support Executive **Location**:Sector 18, Gurugram, Haryana 122016** **Salary**: Upto 29,000 CTC **Shift **24/7 Rotational Shift. Day shift for females till 9 pm/ Rotational for males **Hiring Model**: WFO / 6 Days Working **Skill set**: - Excellent...

  • Customer Support Executive

    3 days ago

    Gurugram, Haryana, India Indwell Labs Pvt. Ltd. Full time

    **Job Title: Tele - Customer Support Executive** **Department : Delivery Operations** Company: Noa Location: Gurgaon **About Us** Noa is a fast-growing D2C wellness brand specializing in gut health. We are committed to delivering science-backed wellness solutions directly to our customers. As an early-stage startup, we offer a dynamic work environment...

  • Customer Support Executive

    3 days ago

    Gurugram, Haryana, India Drimlite Full time

    **Position**: Customer Support Executive **Location**: Gurugram, Haryana 122016 **Salary**: 29000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Responsibilities**: 1. Handling customer queries regarding the electric vehicle process for the US market. 2. Providing excellent customer support through verbal and written...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Elite Business Solution Full time

    **Job Title**: Customer Support Executive **Company**: Elite Business Solution **Location**: Sector 18, Gurgaon (Work from Office) Elite Business Solution is hiring enthusiastic and customer-focused individuals for a **Customer Support** role with a reputed clients. **Key Details**: - **Process**: Customer Service - **Salary**: Upto 34k CTC - **Working...

  • Customer Support Executive

    5 days ago

    Gurugram, Haryana, India V5 Global Services Pvt Ltd Full time

    Profile - Customer Support Executive Qualification - 12th completed Fresher & Experienced both can apply. Must have Good communication skills in English & Hindi Male & female both can apply. Salary - 17k to 25k Location - Udyog vihar, Gurgaon. Shift - Rotational, Day shift Interview Mode - Virtual Pay: ₹17,000.00 - ₹25,000.00 per...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Yashitpro Full time

    **BusinessElectric Vehicle Process for US** **Position** **Customer Support Executive** **Skillset** **Communication has to be Excellent like B2 or C1 US English both Verbal and Written Typing Speed: 35 WPM, 90%** **Qualification** **Mix of Under Graduate and Graduate** **Experience** **Exp. In Call center preferred - International Process. Few Fresher can...

  • Customer Support Executive

    3 days ago

    Gurugram, Haryana, India DDAS HUB Full time

    Process Domestic process Work Mode Work From Office Position Customer Success Associate Interview mode HR Round; Ops Round;Joining formalities; Joining Position Customer Support Executive - Male\Female both can consider Skill set Excellent coms in English/Hindi ( verbal and written communication skills) Qualification Gred/Under Grad Both can be...

  • Customer Support Executive

    18 hours ago

    Gurugram, Haryana, India The Knot Worldwide Full time

    **ABOUT THE ROLE AND OUR TEAM**: The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our...