Customer Care Executive

4 days ago

Gurugram Haryana, India Adrianaa services Full time

**Position Overview**:
Job Title**:Customer Care Executive - Fintech**

Department**:Customer Support / Operations**

Location**:Golf Course Extension Road, Sector 66, Gurugram (Head Office)**

No. of Openings**:2**

Salary Range**:₹25,000-₹35,000 per month**

Experience Required**:2-3 years in Fintech, Banking & NBFC Experience**

Preferred Qualification**:Minimum Graduate**

Preferred/Additional Skills**:Past Fintech, Banking & NBFC Experience**

Experience Required**:2 -5 Yrs**
- _______

**Job Purpose**:
The Customer Care Executive will act as the first point of contact for customers, handling queries, complaints, and requests related to fintech products and services. The role requires excellent communication, problem-solving skills, and the ability to provide a seamless customer experience while ensuring compliance with financial regulations.
- _______

**Key Responsibilities**
- **Assist customers with onboarding, account creation, KYC, wallet top-ups, transactions, and issue resolution.**
- Address queries related to payments, refunds, transaction failures and service usage.
- Escalate complex cases to relevant internal teams (operations, risk, compliance, technical support).
- Maintain accurate records of customer interactions in CRM systems.
- Educate customers about fintech products, new features, and best practices for secure usage.
- Ensure all customer interactions adhere to company policies and regulatory requirements.
- Meet individual and team KPIs, including response time, resolution time, and customer satisfaction scores.
- Provide feedback to product and operations teams to improve customer experience.
- _______

**Required Skills & Qualifications**
- Bachelor’s degree in **Business, Finance, Communications, or related field (preferred).**
- **2 - 5 Yrs of experience in customer service, preferably in fintech, banking, or payments industry.**
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations with patience and professionalism.
- Familiarity with digital payments, wallets, UPI, cards, or banking processes.
- **Proficiency in using CRM software, ticketing tools, and MS Office/Google Workspace.**
- Problem-solving mindset with attention to detail.
- Multilingual skills (as per region) will be an added advantage.
- _______

**Key Competencies**
- Customer-first attitude
- Empathy and active listening
- Time management and multitasking
- Conflict resolution
- Adaptability in a fast-paced fintech environment
- _______

**Performance Metrics (KPIs)**
- Average Response & Resolution Time
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
- Accuracy in query handling and documentation
- Adherence to compliance and security standards

**How to Apply**:
or

msg on this number**:+91-8010768617**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have FinTech Industry Experience?
- How much you rate yourself in 0/10 in English communication skills because Excellent communication English required?
- Are you a Immediate Joiner?
- What is your In Hand Salary per month?

**Experience**:

- Customer Care Executive - Fintech Industry: 1 year (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India Tutor Consortium Pvt Ltd Full time

    **CUSTOMER SERVICES ASSOCIATE** This is a full-time on-site role for a Customer Care Executive located in Gurugram. As a Customer Care Executive, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your day-to-day tasks will include addressing customer queries, resolving complaints, assisting with product...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Insightner Full time

    **Company Description** Insightner Media is a premier provider of content-rich, informative business conferences located in Gurugram. We organize impactful business meetings, webinars, case studies, and expert-driven research to help our clients stay ahead of the competition. Our events bring together business leaders, entrepreneurs, government officials,...

  • Customer Care Executive

    1 day ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1 year...

  • Customer Care Executive

    1 day ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (required) -...

  • Customer Care Executive

    6 days ago

    Gurugram, Haryana, India Jai Kartar Digitech Pvt Ltd Full time

    **Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand** **Job Summary**: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India SaintG Full time

    **Job Title**: Customer Care Executive **Job Type**: Full-Time **Responsibilities** - Provide support for **orders, returns & product information**. - Manage customer data using **Excel/Google Sheets**. - Coordinate with operations team for smooth order processing. - photoshop **Requirements**: - 1+ year experience in **customer support** (e-commerce...

  • Customer Care Executive

    4 days ago

    Gurugram, Haryana, India betterment quest solution Full time

    we are looking customer care executive inbound process good comms in english fresher and experience both can apply Pay: ₹16,000.00 - ₹30,000.00 per week **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Yearly bonus **Education**: - Higher...

  • Customer Care Executive

    4 days ago

    Gurugram, Haryana, India Tripleplay Intractive Pvt Ltd Full time

    We Are Hiring Customer Care Executive Job Location Gurgaon Fix Salary 18k to 25k Call me 7703954184 **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off - Provident Fund Schedule: - Day shift - Morning shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: -...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer care executive** Salary upto 38k per month 5 Days working Both side cabs Rotational shifts Location : Gurgaon **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹38,000.00 per month **Benefits**: - Commuter assistance - Food provided - Health insurance - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental...

  • Customer Care Executive for Ludhiana

    1 week ago

    Gurugram, Haryana, India LEEFORD HEALTHCARE LIMITED Full time

    **About Us**: Leeford Healthcare Limited, a prominent name in the pharmaceutical industry, ranks among the top 50 pharmaceutical companies in India. With a comprehensive portfolio of over 1800 products, we cater to both the Indian and international pharmaceutical markets across diverse therapeutic segments. Our commitment to quality, affordability, and...