Associate Customer Support Representative

4 days ago

Noida, India OnceHub Full time

**Some Careers Open More (Global) Doors Than Others.**

**In this role, you will**:

- Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle
- Troubleshoot technical issues and communicate back to the customer
- Stay up-to-date by reading technical articles and receiving training for new product features

This is a full time salaried night shift position. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances.

Monday - Friday, starting at 18:30 India Standard Time

**To be successful in this role, you will need the following**:

- Located in and have work authorization in South Africa
- Bachelor’s degree is requested, however, a combination of education and experience may be considered
- 1-3 years of Customer Support experience (SaaS experience preferred)
- Analytical mindset with ability to quickly recognize patterns
- Able to master new software and systems effortlessly and quickly
- Superb writing and communication skills: accurate, focused, and detailed
- Native or fluent English speaker
- Excellent at multitasking and highly productive
- Strong interpersonal skills
- Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
- Work in a modern Saas, Product-led company
- Work remotely from home, saving you commuting time and promoting work-life balance
- Get exposure to working with stakeholders on a global level across different industries
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
- Join a fantastic organizational culture that places learning at the center of what we do
- Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
- Work in a multicultural environment.

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV

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