Ndr Executive
2 days ago
About The Role:
As the NDR Executive, you will lead a team responsible for resolving non-delivery incidents, ensuring efficient operations and customer satisfaction.The job would also involve handling customers concerns over E-mail, chat & phone.
If you have good communication skills, patience personality, proactive problem-solving attitude, then do get in touch with us. We offer a great work environment and opportunities for personal growth.
Who Can Apply?
Fluent in any of these languages - Hindi, English and any other regional language
1-2 years experience in customer service
Experience in E-commerce will be appreciated
Key Responsibilities:
Handling outbound and inbound calls.
Excellent communication (Calls/mails) and problem-solving skill.
Tracking daily dispatched shipment to ensure all shipments are getting delivered on given TAT.
Tracking and reporting delayed shipment with reasons.
Helping customers/callers with our product related queries.
Communicating with Courier aggregator to deliver maximum Orders,
Analyze non-delivery data to identify trends and root causes, Use insights to enhance resolution processes.
**Salary**: ₹9,540.91 - ₹22,682.16 per month
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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