Customer Support Executive

2 days ago

Noida Uttar Pradesh, India OUTCAST Full time

Position : Customer Support Executive (Immediate Joiner)

Experience : 1 to 3 yrs

Location : Sec
- 63, Noida

Salary : 18k to 25k

Work Days : 6 days

**Responsibilities**:

- Address customer questions, concerns, and complaints promptly and professionally.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide assistance with order inquiries, returns, and exchanges, ensuring a positive customer experience.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Process orders, returns, and refunds using the eCommerce platform accurately and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.

**Required Skills and Qualifications**:

- Bachelor's degree or equivalent experience in customer service or a related field
- 1 - 3 years of customer service experience, preferably in an eCommerce environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency in eCommerce platforms and customer service software.
- Strong knowledge of Microsoft Office Suite.
- Ability to multitask and prioritize tasks

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer Support: 1 year (required)

Work Location: In person

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