Email Marketing Associate

2 weeks ago

Gurugram Haryana, India Optimite Technologies Private Limited Full time

**About Optimite**: **Team**: **About the role**: **What will you do?**: You’ll focus on **Client Communication (35%)**, **Task Management & Coordination (25%)**, **ESP Ownership & Campaign Execution (25%)**, and **Performance Monitoring & Feedback (15%)**. **Client Communication (35%)**: - Act as the primary point of contact for 5-10 eCommerce clients. - Coordinate briefs, relay updates, and manage expectations. - Handle change requests, approvals, and feedback loops. **Metrics you’ll own**: - Client Satisfaction Score (CSAT) - Response Time SLA Adherence **Task Management & Coordination (25%)**: - Create and manage tasks for copywriters, designers, and developers in ClickUp. - Ensure campaigns and flows are delivered on time. - Troubleshoot blockers and escalate issues when needed. **Metrics you’ll own**: - Task Completion Accuracy **ESP Ownership & Campaign Execution (25%)**: - Manage client accounts on Klaviyo (or other ESPs) — from campaign scheduling to flow configuration. - Monitor deliverability, segmentation, and list hygiene inside the ESP. **Metrics you’ll own**: - Campaign/Flow Accuracy Score - ESP Setup Timeliness **Performance Monitoring & Feedback (15%)**: - Collaborate with strategists to recommend improvements. - Capture and communicate insights back to the client. **Metrics you’ll own**: - Campaign Iteration Rate - Strategic Suggestions Implemented **Must Have**: - 1-2 years of experience in marketing coordination, account management, or client servicing. - Strong verbal and written English communication. - Comfortable using ClickUp/Asana, Google Docs, and Slack. - Obsessed with timelines, ownership, and details. **Good to Have**: - Prior experience at a digital agency or in eCommerce. - Experience managing and launching campaigns/flows in ESPs like Klaviyo. **What would success look like for you?**: - Your clients trust you to keep things running and respond proactively. - You reduce back-and-forth by staying two steps ahead in communication. - You manage ESPs with confidence and precision, ensuring flawless execution. - You evolve into a client-facing strategist as you learn what drives results. **Culture Fitment**: - You’re solution-first — complaints annoy you unless followed by a fix. - You enjoy working across creative, tech, and marketing teams. - You bring calm in chaos and clarity in fast-moving environments. - You believe execution > excuses and always close the loop.

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