Email Marketing Associate

1 week ago

Gurugram Haryana, India Optimite Technologies Private Limited Full time

**About Optimite**:
**Team**:
**About the role**:
**What will you do?**:
You’ll focus on **Client Communication (35%)**, **Task Management & Coordination (25%)**, **ESP Ownership & Campaign Execution (25%)**, and **Performance Monitoring & Feedback (15%)**.

**Client Communication (35%)**:

- Act as the primary point of contact for 5-10 eCommerce clients.
- Coordinate briefs, relay updates, and manage expectations.
- Handle change requests, approvals, and feedback loops.

**Metrics you’ll own**:

- Client Satisfaction Score (CSAT)
- Response Time SLA Adherence

**Task Management & Coordination (25%)**:

- Create and manage tasks for copywriters, designers, and developers in ClickUp.
- Ensure campaigns and flows are delivered on time.
- Troubleshoot blockers and escalate issues when needed.

**Metrics you’ll own**:

- Task Completion Accuracy

**ESP Ownership & Campaign Execution (25%)**:

- Manage client accounts on Klaviyo (or other ESPs) — from campaign scheduling to flow configuration.
- Monitor deliverability, segmentation, and list hygiene inside the ESP.

**Metrics you’ll own**:

- Campaign/Flow Accuracy Score
- ESP Setup Timeliness

**Performance Monitoring & Feedback (15%)**:

- Collaborate with strategists to recommend improvements.
- Capture and communicate insights back to the client.

**Metrics you’ll own**:

- Campaign Iteration Rate
- Strategic Suggestions Implemented

**Must Have**:

- 1-2 years of experience in marketing coordination, account management, or client servicing.
- Strong verbal and written English communication.
- Comfortable using ClickUp/Asana, Google Docs, and Slack.
- Obsessed with timelines, ownership, and details.

**Good to Have**:

- Prior experience at a digital agency or in eCommerce.
- Experience managing and launching campaigns/flows in ESPs like Klaviyo.

**What would success look like for you?**:

- Your clients trust you to keep things running and respond proactively.
- You reduce back-and-forth by staying two steps ahead in communication.
- You manage ESPs with confidence and precision, ensuring flawless execution.
- You evolve into a client-facing strategist as you learn what drives results.

**Culture Fitment**:

- You’re solution-first — complaints annoy you unless followed by a fix.
- You enjoy working across creative, tech, and marketing teams.
- You bring calm in chaos and clarity in fast-moving environments.
- You believe execution > excuses and always close the loop.

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