Chat Support Executive

1 day ago

Noida Uttar Pradesh, India MyOperator Full time

**Role Overview**

We’re hiring **Customer Support Executives** who are skilled in handling real-time user queries over live chat. If you’re tech-savvy, a problem-solver, and passionate about customer service — this is the perfect role for you.

**Key Responsibilities**
- Handle **inbound customer queries via chat** on our support platform
- Assist customers with product navigation, onboarding, and troubleshooting
- Provide step-by-step guidance on features such as call setup and WhatsApp Business integration
- Track common issues and share insights with the documentation and product teams
- Collaborate with internal teams for prompt resolution of escalated concerns
- Maintain high accuracy and CSAT scores by ensuring quick, empathetic, and effective responses
- Update and contribute to internal knowledge base and FAQs

**Requirements**:

- Strong written communication skills in **English.**:

- Ability to simplify technical instructions for non-technical users
- Experience or familiarity with tools like **Freshdesk**, Google Workspace, and Excel
- Knowledge of **WhatsApp Business API**, CRM tools, or cloud telephony is a plus
- Strong attention to detail, active listening, and time management skills

**Why Join Us?**
- Be a part of a **fast-growing SaaS company**:

- On-the-job learning and mentoring from experienced professionals
- Supportive team culture and career growth opportunities

Application Question(s):

- How many years of Chat Support Experience you have?
- Okay with Noida Sec-2 six days working?
- Current and Expected CTC?

Work Location: In person

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