Chat Support Executive

3 days ago

Noida Sector Noida Uttar Pradesh, India Digininja Private Limited Full time ₹ 2,40,000 - ₹ 3,00,000 per year

We are currently seeking a Chat Support Executive to join our team and assist in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

  • Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
  • Assist our customers by understanding their products/services and providing accurate information to them.
  • Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
  • Empathize with customers and provide excellent customer service.

Requirements:

  • Minimum high school diploma or equivalent.
  • 1+ years of Chat Support experience is a must.
  • Excellent written and verbal communication skills in English are compulsory.
  • Comfortable using live chat support software and multitasking between multiple chat windows.
  • Previous experience in web chat support for foreign clients would be a plus.
  • Candidates with a background in international live chat support will be given preference.
  • Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
  • Willingness to adapt to new processes, tools, and client requirements.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • This is a 6 days a week role with rotational week offs. Are you comfortable with it?

Experience:

  • Live chat: 1 year (Preferred)

Location:

  • Noida Sector 62, Noida, Uttar Pradesh (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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