Customer Service Executive

1 week ago

Andheri Mumbai Maharashtra, India Eway IT Solutions Pvt. Ltd. Full time

_**Job Overview**_
- **Responsibilities**:_

**- Attending inbound calls involves receiving and responding to incoming calls from**

**customers**

**- Provide accurate and relevant information regarding products, services, company**

**policies, and procedures.**

**- Listen actively to customer concerns, complaints, and issues, ensuring full**

**understanding and empathy.**

**- Resolve customer grievances and complaints quickly and effectively, escalating to higher**

**management when necessary.**

**- Follow-up with customers to ensure satisfaction after issue resolution and that the**

**solution meets their expectations.**

**- Identify recurring customer issues and proactively work with internal teams to suggest**

**improvements or preventative measures.**

**- Assist customers with order tracking, billing inquiries, account management, and**

**product-related questions.**
- **Required Experience, Skills and Qualifications**:_

**- 2- 4 years of experience in a customer service role, either in a call center, retail**

**environment, or any customer-facing position.**

**- Experience in managing both inbound calls and responding to customer**

**- Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to**

**communicate complex information in a simple and professional manner.**

**Proficient in grammar, spelling, and maintaining a polite, customer-friendly tone.**

**- Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook).**

Pay: From ₹25,000.00 per month

Work Location: In person

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