Customer Service Executive

3 weeks ago

Andheri, India Shaadi Full time

Company Overview:

is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.

Job Description:

is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives.

Key Responsibilities:

  1. **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues.

  2. **Problem Resolution:** Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.

  3. **Product Knowledge:** Develop a deep understanding of 's services to effectively assist customers and promote additional features.

  4. **Sales Support:** Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.

  5. **Documentation:** Maintain accurate and detailed records of customer interactions and transactions.

  6. **Collaboration:** Work closely with cross-functional teams to ensure a cohesive and positive customer experience.

Qualifications:

  1. Minimum of 6 months of experience in customer support or sales.

  2. Excellent communication skills, both written and verbal.

  3. Strong problem-solving abilities and attention to detail.

  4. Customer-centric mindset with a passion for helping others.

  5. Ability to work in a fast-paced environment.

  6. Basic computer skills and familiarity with CRM systems.

Benefits:

  • Competitive salary

  • Health and dental insurance

  • Career growth opportunities

  • Positive and vibrant work environment

Job Types: Full-time, Permanent

Pay: ₹30, ₹38,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer service/Sales: 1 year (Required)

Language:

  • English (Preferred)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person

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