Costumer Service Representative

2 weeks ago

Makarpura Vadodara Gujarat, India Navashrit Fianancial Services Full time

A **Customer Support Representative**is a professional who is responsible for assisting customers with their inquiries, problems, or complaints related to a product or service. Their primary goal is to provide an exceptional customer experience by resolving issues efficiently and effectively. Below are some key responsibilities and skills typically associated with the role:
Key Responsibilities:

- **Problem Resolution**: Identify customer issues, troubleshoot, and provide appropriate solutions.
- **Product Knowledge**: Possess in-depth knowledge of the company’s products or services to offer accurate information.
- **Order Management**: Assist customers with placing orders, tracking shipments, returns, or cancellations.
- **Documentation**: Keep detailed records of customer interactions, feedback, and actions taken to resolve issues.
- **Customer Feedback**: Collect feedback from customers to help improve products or services and escalate unresolved issues to higher authorities.
- **Collaboration**: Work closely with other departments, such as sales or technical support, to address customer needs effectively.

**Required Skills**:

- **Communication**: Clear, concise, and polite communication skills, both written and verbal.
- **Problem-Solving**: Ability to understand the problem and offer practical solutions.
- **Patience**: Staying calm and professional even when handling frustrated or difficult customers.
- **Time Management**: Managing multiple customer inquiries or cases simultaneously.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Language**:

- Hindi (preferred)
- Gujarati (preferred)

Work Location: In person

**Speak with the employer**
+91 7016725585

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