Guest Service Representative

4 days ago

Makarpura Vadodara Gujarat, India HanuRam Foods Pvt Ltd Full time

We are currently seeking for passionate and dynamic guest focused Sweet, Namkeen, Food & Beverage Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a GSA - Food & Beverage, you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance of the Director of Food & Beverage and will include key responsibilities such as:

- Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition
- Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions
- Achieve all individual Hotel Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers
- Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity
- Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business
- Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints
- Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports
- Update the hotels on the negotiation / progress of every event and use the technology available for communication and client correspondences
- Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies
- Participate in any Training and Development programs as recommended by the senior management
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

**Job Types**: Full-time, Permanent

Pay: ₹8,705.09 - ₹26,791.66 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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