Email & Chat Support Executive

2 weeks ago

Mumbai, India Fortune Wellness Full time

**KEY RESPONSIBILITIES**:
Generating sales leads.

Managing incoming calls, Exceptional chat support.

Building good relationships with customers.

Identifying customers' needs.

Meeting sales objectives.

Keep detailed records of customer interactions, feedback, and inquiries for analysis and improvement.

**JOB DESCRIPTION**:

- Prolific written communication via mail skills to support customers with ease.
- Offer relevant and satisfactory solutions to the customers.
- Efficiently taking note of queries and requests.
- Maintenance of logs for customer interactions, transactions, and comments.
- Provide exceptional chat support to our clients and customers, addressing inquiries, resolving issues, and delivering a positive customer experience.
- Protecting brand image and reputation in the market.
- Maintaining positive repos with the customers throughout the conversation.

**SKILLS REQUIRED**:
Experience in customer service / chat support.

Strong telephone etiquette.

Ability to manage multiple tasks at once.

Working knowledge of computers

Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

**Job Types**: Full-time, Permanent

**Salary**: ₹5,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- chat support executive: 1 year (preferred)

**Speak with the employer**
+91 9152011808

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