Customer Service Admin, Career

2 weeks ago

Gurgaon, India Agilent Technologies, Inc. Full time

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

**MAIN RESPONSIBILITES**:
1. Individual contributor responsible for timely execution of pre-defined tasks in English Language.

2. Work with the point of contact for the internal global colleagues & Field Engineers

3. Responsible to escalate any potential issues to predefined internal contacts

As part of this team, Agent is responsible for predefined tasks such as:
1. Logging calls for repair and all different kind of parts activities and extend support wherever the SC & FSE's need help.

2. Following up with Logistics teams to get the status of the parts ordered.

3. Help the FSE & SC with the service confirmation details

4. Close looping with other teams to get the response to the end customer on time and ensure customer satisfaction

5. Help the FSE & SC with the service confirmation closure tasks.

6. Order Parts for FSE

This role requires, sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.

1. Bachelor's Degree from recognized University.

2. Good command on English (Written and Verbal)

3. Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.

May require some higher education or specialized training/certification, or equivalent combination of education and experience.

Typically 2 years relevant experience for entry to this level.

Requires complete understanding of general and technical aspects of job.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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