Customer Service Admin

5 days ago

Gurgaon, India Agilent Technologies Inc. Full time

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

**Qualifications**:
The Customer Service Coordinator is a key role who will interface with customers and be an active player with our pre post sales rep, engineers and other representatives to handle a variety of pre
- and post-sales functions. Some of the minimum skills required are below:

- Positive attitude to delight customers, above and beyond the call of duty
- Able to clearly articulate messages to a variety of audiences
- Able to establish and maintain strong relationships
- Time management in fast paced environment
- Organizational skills to maximize productivity
- Adapts to customer situation - different personalities
- Work is accurate and with eye for detail
- Is always seeking to improve the job and provides solution-oriented feedback
- Demonstrates business judgment by knowing when to work independently and when to collaborate
- Ability to solve complex issues that are in the best interest of the customer and the company
- Positively manage stress that is typical in a customer service environment
- Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
- Knowledge of SAP is preferred
- Minimum of 1-3 years
- experience for entry to this level.
- Open to work in the night shift (9:00 PM to 5:30 AM)

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: No

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: 0-3 Months

**Job Function**: Customer Service

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