Customer Service Admin Career

2 weeks ago


Gurgaon, India Agilent Technologies, Inc. Full time

Ensure close working relationship with EMEAI(Europe & India) and SAJK country Sales & Service Contact Centers (SCC) for a smooth transfer of the activities and to maintain the daily operation at agreed service level targets.

MAIN RESPONSIBILITES:
1. Individual contributor responsible for timely execution of pre-defined tasks for EMEAI and SAJK

2. Point of contact for the internal colleagues World wide SCC's
3. Responsible to escalate any potential issues to predefined internal contacts

As part of Scheduling team, Agent is responsible for predefined tasks as:
1. Handling all Scheduling & Non Scheduling activities.
2. Handling all Support related queries which includes Technical issues, SR opening, Repair, Purchase orders
5. Close looping with SCC to get the response to the end customer on time and ensure customer satisfaction.
6. Additional tasks may be added based on business development or other teams needs

This role requires, sense of responsibilities, quality in work delivered, flexibility and very good German and English communication skills both verbal and written.

**1. Bachelor's Degree from recognized University.**

**2. **Preferably** 2 years of relevant **experience***

**3. Knowledge of SAP CRM



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