Customer Support Executive

5 days ago

Mohali Punjab, India Nimbarka Industries Private Limited Full time

Our company is looking for a **Customer support Executive**to ensure that customers are satisfied and to manage the customer support process. They are the primary point of contact between customers and the company. Some of their responsibilities include:
**Responsibilities:

- **

**Customer service**: Providing customer support to help build customer loyalty

Handling questions, comments, and complaints: Addressing questions, comments, and complaints about a business

**Processing orders and transactions**: Receiving and processing orders, transactions, cancellations, returns, and exchanges.

**Communicating**: They communicate with customers, other executives, and clients. They may also write memos and make speeches

Develop and improve customer experience

**Have to achieve targets of daily order.**

**Requirements:

- **
- Bachelor’s degree in business, computer science or engineering
- 2+ years of experience in commercial support
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Handling all Voice and Non-Voice Processes.
- Knowledge of Excel, Word, and PowerPoint

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Ability to commute/relocate:

- Sohana, Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
- Telemarketing: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Sohana, Mohali, Punjab (required)

Work Location: In person

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