Customer Care Digital Orders Handling Executive

2 weeks ago

Ahmedabad Gujarat, India Kanhai Foods Ltd (Kabhi B & Kalory ) Full time

2. **Digital Order Processing**: Receive and accurately process digital orders through various online platforms. Verify order details, product selections, quantities, and payment information.

3. **Product Knowledge**: Develop an in-depth understanding of Kanhai Foods' product range and be able to offer accurate and persuasive information about our products to customers.

4. **Sales Support**: Actively promote additional products, cross-sell, and upsell as appropriate to maximize sales opportunities during digital interactions.

5. **Data Management**: Maintain organized records of customer interactions, orders, and relevant information in the company's CRM system or digital order management platforms.

6. **Problem Resolution**: Address customer concerns, issues, or complaints in a professional and efficient manner to ensure a high level of customer satisfaction.

7. **Communication Skills**: Possess excellent written and verbal communication skills to deliver information clearly and professionally through digital channels.

10. **Order Confirmation and Follow-up**: Confirm digital orders and provide updates on order status and delivery schedules. Follow up with customers to gather post-sale feedback.

11. **Reporting**: Generate reports on digital order statistics, sales performance, and customer feedback as required by the company.

12. **Documentation**: Maintain accurate records of digital customer interactions and orders, ensuring all digital paperwork and documentation are in order.

13. **Customer Relationship Management**: Build and maintain positive relationships with digital customers to ensure their loyalty and repeat business.

14. **Teamwork**: Collaborate with colleagues in the sales and logistics departments to ensure smooth digital order processing and customer satisfaction.

15. **Compliance**: Adhere to company policies and regulations, including data privacy and digital sales guidelines.

**Job Types**: Full-time, Permanent

**Salary**: ₹200,000.00 - ₹250,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

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