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Customer Service Representative
2 weeks ago
You shall be responsible for:
- Guidance and attention to the student for the correct use of the Virtual Classroom, information systems, and virtual tools
- Helping them identify their learning styles. To encourage the student's independence for them to become self-managers of their learning
- To contain students with low performance and support them with approval strategies
- To promote study habits in students, as well as strategies to generate meaningful learning
- Promptly follow up on high-risk students
- Follow up on the agreements generated
- Identify student problems, in terms of academic, socioeconomic, health, family, among others, and offer alternative solutions to avoid dropout
- Periodic communication and follow-up with the students, by different methods to motivate, guide, and reinforce their academic performance and professional training
- Support, attention, and counseling in administrative, financial, and school processes to our students.
- Support requests (tickets) for the resolution of cases
- Time and activity planning through the work schedule and comms channels software.
- Immediately implement and execute contact and follow-up recommendations requested by the supervisor to improve performance
- Daily record all communication with the student in SUGAR-CRM (database where interactions and calls with
You should have/be:
- At least 1-3 years of customer service experience in a BPO setting
- At least 6 months of experience in the area of academic support
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively the student are recorded)
- Handling, safeguarding, and protection of sensitive data
**Job Types**: Full-time, Regular / Permanent
**Salary**: From ₹23,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
