Customer Service Representative

9 hours ago

Mumbai, India Snabbit Full time

Company Description

Founded in 2024, Snabbit is India's first Quick-Service App offering on-demand home services. Operating in dense residential clusters, Snabbit provides trusted and trained experts that arrive within minutes. Backed by Nexus Venture Partners and Elevation Capital, Snabbit utilizes a full-stack approach to sourcing, training, and managing experts. The innovative time-based pricing model simplifies daily life for urban families, while offering respectable and well-paying opportunities for a traditionally fragmented workforce.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will handle customer inquiries, resolve issues, and ensure customer satisfaction. Day-to-day tasks include providing support through various communication channels, maintaining records of customer interactions, and following up to ensure resolution. Representatives will also be responsible for obtaining and evaluating all relevant information to handle product and service inquiries.

Qualifications

  • Customer Service, Customer Support, and Customer Experience skills
  • Ability to ensure Customer Satisfaction and resolve customer issues effectively
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency with customer relationship management (CRM) software is a plus
  • High school diploma or equivalent; a bachelor's degree is preferred

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