Itsm Tool Administrator

2 weeks ago

Bengaluru, India Harman International Full time

**A Career at HARMAN**:
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

**Job Title**:ITSM Tool Administrator (SUMMIT AI or similar)
- Lead technical aspects of configuring ITSM tool (SUMMIT AI or similar)
- Application UI Configuration, Workflow Configuration
- Development of required specific reporting
- Development of requirement integration components (SSO, LDAP, etc)
- Routine system administration including manage user accounts, manage support group changes (additions, changes, adding/removing members), provide users with access/roles within the system,
- Fix defects when they arise
- Monitor overall system performance using system performance and diagnostic tools and dashboards
- MS - SQL, CSS & Java scripting experience
- Knowledge of ITIL best practices
- Assist in improving business process & manage continuous improvement projects
- Coordinate & upgrade changes to (SUMMIT AI or similar ITSM tool)
- Manage permissions & access (Roles, Users & Groups)
- Manage functional & process documentation
- Troubleshoot day-to-day operations & system issues
- Maintaining instance performance & Backup

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