ITSM Business Process Consultant
2 weeks ago
Job Title - ITSM Business Platform ConsultantJob Type - On - SiteJob Location - Saudi ArabiaJob Description -We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM strategies with business goals and ensure effective implementation of ITIL-based frameworks and tools (such as ServiceNow, BMC Remedy, Cherwell, etc.).Key Responsibilities:Analyze current ITSM processes and identify areas for improvement.Design and document optimized ITSM processes aligned with ITIL standards.Lead ITSM process workshops with stakeholders and technical teams.Translate business requirements into ITSM tool configuration or implementation requirements.Collaborate with IT teams and vendors for implementation and testing.Develop training materials and conduct user training sessions.Monitor, report, and continuously improve ITSM process performance using KPIs and metrics.Serve as a subject matter expert (SME) for ITIL best practices.Required Skills & Qualifications:Bachelor's degree in IT, Computer Science, Business Administration, or a related field.5+ years of experience in IT Service Management, including consulting or business process analysis.Strong knowledge of ITIL v4 (or v3) framework and certifications (ITIL Foundation minimum, Intermediate or Expert preferred).Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc.Strong analytical, facilitation, and communication skills.Ability to manage multiple projects and priorities in a fast-paced environment.Familiarity with Agile/DevOps environments is a plus.Preferred Qualifications:ITIL Expert / Managing Professional certification.ServiceNow System Administrator or Implementation Specialist certifications.Experience with CMDB, Change Management, Incident & Problem Management processes.Experience in organizational change management and stakeholder communication.
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Itsm business process consultant
3 weeks ago
Bengaluru, India AvanteNow Full timeJob Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM...
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ITSM Platform Consultant
2 weeks ago
Bengaluru, Karnataka, India AvanteNow Full timeJob Title -ITSM Platform ConsultantJob Type -On-SiteJob Location -Saudi ArabiaExperience -5+ YearsJob Summary -We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and business...
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ITSM Automation Consultant
2 hours ago
Bengaluru, Karnataka, India Infosys Full time ₹ 12,00,000 - ₹ 24,00,000 per yearResponsibilitiesKey Responsibilities:Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC HelixLeverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliabilityIntegrate and automate service management processes across incident, change, problem, and asset...
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Principal Lead- Service Now ITSM Consultant
4 weeks ago
Bengaluru, India Black And White Business Solutions Full timeJob Description Black And White Business Solutions is actively seeking an experienced and driven Principal Lead - ServiceNow ITSM Consultant at an Architect Level. This pivotal role demands specialized expertise in the IT Service Management (ITSM) module of ServiceNow. The ideal candidate will play a crucial role in driving the strategic direction,...
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Process Consultant
4 days ago
Bengaluru, India Whatjobs IN C2 Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Process Consultant
2 weeks ago
Bengaluru, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Itsm Platform Consultant
4 weeks ago
Bengaluru, India AvanteNow Full timeJob Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
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Itsm Platform Consultant
4 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeJob Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
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Process Consultant
2 weeks ago
Bengaluru, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & ResponsibilitiesStrategic Design & GovernanceLead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.Develop the long-term ITSM/SIAM strategy aligned with business objectives and...
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Process Consultant
2 weeks ago
Bengaluru, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & ResponsibilitiesStrategic Design & GovernanceLead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.Develop the long-term ITSM/SIAM strategy aligned with business objectives and...
