Itsm Administrator

6 days ago

Bengaluru Karnataka, India Circana Full time

**ITSM Administrator**

**Let’s be unstoppable together**

**What will you be doing?**

**Responsibilities and Duties**
- Application upgrades and patches for new releases and hotfixes
- Maintenance and support of the Staging, Pre-Prod and Production environments which includes back-up and restore procedures
- Disaster recovery of on-prem system
- Back-up and retention system policy management
- Domain and AD relationships in IRIS
- License Key Maintenance
- Access management to Servers and Databases
- Report building from backend SQL server
- Complex backend report building
- CMDB maintenance and monthly auto discovery runs
- Tier 3 support and troubleshooting of reported issues with ITSM team and ITSM third party vendor
- Data source creation and maintenance for reporting
- API interface integration

**Qualifications and Skills**
- 10-15yrs of experience
- Experience with installation, configuration, administration and troubleshooting issues with a Service Management tool
- Experience with SQL and database management language and tools
- Experience with API as pertains to Service Management
- Knowledge of JavaScript language
- Knowledge of Windows/Linux OS and Active directory
- Knowledge of infrastructure Monitoring tools and integration with a Service Management tool
- Knowledge of CMDB maintenance and reporting
- Strong problem-solving skills and aptitude for self-learning new Service Management releases
- Ability to work with third party vendors on client issues tracking and resolution.
- Strong oral and written communication skills
- Position is offshore
- Bachelor's degree in Engineering or Computer Science preferred
- ITIL certification a plus

**Circana Behaviors**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Location**

This position can be located in the following area(s): Bangalore

LI-MG2

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