
Virtual Front Desk Agent
3 days ago
VIRTUAL FRONT DESK SERVICE PROVIDER FOR HOTELS
**Job Title : VIRTUAL FRONT DESK AGENT For U.S. Based Hotels**
**- Job Duties and Responsibilities**
- Virtual check in/check out.
- Coordinating with the ground staff of the Hotel.
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
- Take reservations
- Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving
directions, area information, billing questions, etc.
- Take and deliver messages accurately and completely.
**- Qualifications**
- High school diploma
- knowledge of administrative and clerical procedures
- knowledge of customer service principles and practices
- Be able to work overnight
**Skills**
- Strong Verbal and Written communication skills (English)
- Attentive listener
- Professional personal presentation
- Customer service oriented
- Organized
- Stress tolerance
- Show Initiative
- Problem solver
**Available shifts: (7:00 AM to 03:00 PM), (03:00 PM to 11:00 PM) and (11:00 PM to 7:0**0 AM)**
**Location : DINDOLI, SURAT**
**WORK FROM OFFICE**
**Salary : 14,000 - 22,000**
Freshers may also apply.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹14,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Surat, Gujarat, Surat - 395017, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
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