Virtual Front Desk Agent

4 days ago

Surat, India Global HealthOne Outsourcing Pvt. Ltd. Full time

VIRTUAL FRONT DESK SERVICE PROVIDER FOR HOTELS

**Job Title : VIRTUAL FRONT DESK AGENT For U.S. Based Hotels**

**- Job Duties and Responsibilities**
- Virtual check in/check out.
- Coordinating with the ground staff of the Hotel.
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
- Take reservations
- Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving

directions, area information, billing questions, etc.
- Take and deliver messages accurately and completely.

**- Qualifications**
- High school diploma
- knowledge of administrative and clerical procedures
- knowledge of customer service principles and practices
- Be able to work overnight

**Skills**
- Strong Verbal and Written communication skills (English)
- Attentive listener
- Professional personal presentation
- Customer service oriented
- Organized
- Stress tolerance
- Show Initiative
- Problem solver

**Available shifts: (7:00 AM to 03:00 PM), (03:00 PM to 11:00 PM) and (11:00 PM to 7:0**0 AM)**

**Location : DINDOLI, SURAT**

**WORK FROM OFFICE**

**Salary : 14,000 - 22,000**

Freshers may also apply.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹14,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Surat, Gujarat, Surat - 395017, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

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