front desk
4 days ago
FLUENT ENGLISH REQUIRED
WORK FROM OFFICE
VIP ROAD, ALTHAN
Job Title: Virtual Front Desk Associate
Job Summary:
The Virtual Front Desk Associate will handle guest interactions remotely, providing seamless support for check-ins, reservations, inquiries, and issue resolution. The role requires excellent communication skills, attention to detail, and the ability to deliver a professional guest experience online.
Key Responsibilities:
- Assist guests with check-in and check-out procedures remotely.
- Handle guest calls, messages, and emails promptly and professionally.
- Manage reservations, cancellations, and room assignments.
- Coordinate with on-site staff for housekeeping or maintenance requests.
- Maintain accurate guest records and reports.
- Provide information about property facilities, local attractions, and policies.
Requirements:
- Excellent English communication skills (verbal & written).
- Basic computer knowledge and familiarity with PMS or hotel management software.
- Prior experience in hospitality or customer service preferred.
- Ability to work in a fast-paced environment and multitask efficiently.
SHIFT - 7AM TO 3PM, 3PM TO 11PM, 11PM TO 7AM
Job Type: Full-time
Pay: ₹17, ₹27,000.00 per month
Ability to commute/relocate:
- Althan, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your Salary expectation?
Language:
- English (Preferred)
Work Location: In person
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