front desk

4 days ago


Althan Surat Gujarat, India VD KIOSK PVT LTD Full time ₹ 3,24,000 per year

FLUENT ENGLISH REQUIRED

WORK FROM OFFICE

VIP ROAD, ALTHAN

Job Title: Virtual Front Desk Associate

Job Summary:

The Virtual Front Desk Associate will handle guest interactions remotely, providing seamless support for check-ins, reservations, inquiries, and issue resolution. The role requires excellent communication skills, attention to detail, and the ability to deliver a professional guest experience online.

Key Responsibilities:

  • Assist guests with check-in and check-out procedures remotely.
  • Handle guest calls, messages, and emails promptly and professionally.
  • Manage reservations, cancellations, and room assignments.
  • Coordinate with on-site staff for housekeeping or maintenance requests.
  • Maintain accurate guest records and reports.
  • Provide information about property facilities, local attractions, and policies.

Requirements:

  • Excellent English communication skills (verbal & written).
  • Basic computer knowledge and familiarity with PMS or hotel management software.
  • Prior experience in hospitality or customer service preferred.
  • Ability to work in a fast-paced environment and multitask efficiently.

SHIFT - 7AM TO 3PM, 3PM TO 11PM, 11PM TO 7AM

Job Type: Full-time

Pay: ₹17, ₹27,000.00 per month

Ability to commute/relocate:

  • Althan, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your Salary expectation?

Language:

  • English (Preferred)

Work Location: In person



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